A small business can look busy and still bleed cash. Orders go out. People are working. Customers are emailing. Materials are moving. Then one day, a supplier invoice lands, a rush order misses its ship date, or a best-selling item runs out while slow movers take over the shelves. That’s when operations KPIs earn their keep. The right metrics show whether the business can deliver what it promised, at a cost that makes sense, without creating chaos behind the scenes. You don’t